Refund policy

4LT Return and Refund Policy

Effective Date: October 1st, 2024

At 4LTies (4LT), we are committed to delivering quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, this Return and Refund Policy outlines your rights regarding returns, refunds, and exchanges.

1. Eligibility for Returns

  • Items are eligible for return within 4 days of the delivery date.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

  • Sale items, gift cards, or customized products are non-refundable unless they are defective or damaged upon receipt.

2. Return Process

  • To initiate a return, please contact us at lifeties4@gmail.com with your order number and a description of the reason for the return.

  • Upon approval, we will provide instructions for sending the item back to us.

  • Customers are responsible for return shipping costs unless the item was received in a damaged or defective condition.

3. Refunds

  • Once your returned item is received and inspected, we will notify you of the status of your refund.

  • If the return is approved, the refund will be processed to the original method of payment within 10-14 business days of approval.

  • Please note that depending on your payment provider, it may take additional time for the refund to reflect on your account.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at lifeties4@gmail.com to arrange the exchange.

5. Non-Returnable Items

  • The following items are not eligible for returns or refunds:

    • Gift cards

    • Downloadable software products

    • Items on sale or clearance

    • Personalized or custom-made products

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within 7 days of delivery. We may request photos or other documentation to verify the issue.

  • Upon confirmation, we will provide a full refund or replace the item at no additional cost.

7. Late or Missing Refunds

  • If you haven’t received a refund after the allotted processing time, please first check with your bank or credit card company as it may take some time for the refund to officially post.

  • If you have completed these steps and still have not received your refund, please contact us at lifeties4@gmail.com.

8. Changes to This Policy

  • We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting to this page.

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us.